AUDITRIBE
PRACTICAL AUDIT GUIDE

Quality Management

Assess whether product or service quality is consistently controlled, tested, documented and improved.

Key Risks

  • Defective output
  • Customer complaints
  • Use of non-conforming materials
  • Inadequate inspection/testing
  • Repeated quality failures

Documents & Data

  • Quality policy and procedures
  • Inspection/test results
  • Non-conformance reports
  • Customer complaints
  • Calibration records
  • Corrective action reports
  • Quality KPIs

Key Controls

  • Incoming and in-process inspections
  • Product release approval
  • Non-conformance segregation
  • Calibration programme
  • Root-cause analysis
  • Corrective and preventive actions

Practical Audit Procedures

  1. Review quality specifications and testing requirements.
  2. Sample production/service batches and verify required inspections were completed.
  3. Review non-conformances and confirm disposition was authorised.
  4. Analyse complaints and repeated defects for trends.
  5. Test calibration status of selected measuring equipment.
  6. Review corrective actions for timeliness and effectiveness.

Questions to Ask

  • What could prevent this process from achieving its objective?
  • Which controls are considered critical, and who owns them?
  • What evidence shows the controls actually operated during the period?
  • What exceptions, incidents or recurring problems occurred?
  • What has management changed since the last review?

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